Privacy Policy

Information We Collect

We may collect the following types of information:

• Information you provide directly— such as your name, email address, mailing address, mobile phone number, and any details you share when you fill out a form, request an appointment, or contact us.
• Health-related information— information you choose to share with us in connection with your care, which we handle in accordance with applicable law.
• Automatically collected information— such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage our services and appointments;
• Respond to your inquiries and provide customer service;
• Send appointment reminders, confirmations, and service-related communications, including by text message where you have opted in;
• Improve our website, services, and patient experience;
• Comply with legal and regulatory obligations.

SMS / Text Messaging

Disc Centers of America @ Genesis Health offers an SMS/text messaging program to communicate with patients and prospective patients about appointments, scheduling, reminders, customer service, and related information about our services.

How you opt in

You may opt in to receive text messages from us by providing your mobile phone number and giving your express consent — for example, by checking a consent box on a form on our website or a connected landing page, by completing an intake form, or by texting us first. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency

Message frequency varies based on your interaction with us.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan.

Opting out

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (334) 609-3458.

No sharing of mobile information

Notwithstanding any other provision of this Privacy Policy, no mobile information (including your mobile phone number and SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

How We Share Your Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers and subcontractors who perform services on our behalf (such as scheduling, customer service, or technology providers), and who are obligated to protect your information;
• Legal and safety reasons— when required by law, regulation, legal process, or to protect the rights, property, or safety of our patients, staff, or others.

Any general marketing communications about third parties are sent only with your consent, and this does not include your mobile phone number or SMS opt-in information, which is never shared for marketing or promotional purposes.

Cookies and Tracking

Our website may use cookies and similar technologies to recognize your browser, remember your preferences, and understand how visitors use our site. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function properly without them.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of those third-party sites, and we encourage you to review their privacy policies.

Your Choices

You may review, update, or request deletion of the personal information we hold about you by contacting us using the details below. You may also opt out of text messages at any time by replying STOP, and opt out of marketing emails by following the unsubscribe instructions in those messages.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18, and our SMS program is intended only for individuals 18 years of age or older. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Disc Centers of America @ Genesis Health (RDM Inc.)
2701 Frederick Rd, Suite 306, Opelika, AL 36801
Phone: (334) 609-3458
Email: contact@mail.genesis-health-auburn.com